The technician can view the equipment history without calling the office

Problem

Knowledge about the equipment is split between employees, paper documents and messages. When another failure occurs, the technician starts from scratch even though a similar problem may have occurred before.

What the prototype demonstrates

• The equipment record builds a cumulative history of symptoms, diagnoses, parts used, labour time and recommendations.
• The equipment is identified by a serial number or code — units of the same model installed in different locations have separate records.
• The history is updated after the visit by voice or through a short form.

Outcomes for the client

• The technician can immediately see what was done previously without calling the office or searching the documentation.
• Recurring failures become visible in the data instead of being rediscovered each time.
• Work can be handed over between technicians without losing the equipment history.