Editing screen layouts without involving engineers every time

Before

The client supplied software for managing content displayed on screens in vehicles and at stops. Every change to the content or appearance of these screens required technical work. Whether it involved a simple change to the wording of a message or an updated layout for a new vehicle type, system operators could not act independently. Reliance on developers for every change, however small, was a daily constraint.

Discovery

The key question was how to give content managers complete freedom to edit without the risk of content displaying incorrectly in vehicle or stop systems. We looked for the boundary between what an operator could do independently and what required technical precision and control.

What we tested

• Independent editing without technical support — can an operator create and modify screen layouts, define display scenarios and assign content to specific vehicles and stops?
• Confidence in the result — how can we ensure that what the operator sees while editing will display correctly in vehicle and stop systems under all conditions?

What changed

System operators gained a tool that allowed them to create and modify screen layouts, assign content to vehicles and stops, and manage display scenarios independently. Changes that had previously required developer support could now be made without involving the technical team.

Client decision

The tool was presented to the end client and validated the direction. The project moved into the next stage of development.